24/7 operator monitoring · optional add-on
HoundLight and Scopis AI work on their own: the AI detects people, warns them off and alerts your team. Want a person watching too? Add 24/7 operator monitoring, delivered by an operator at your contracted local licensed ARC partner: they check real events, warn intruders live and call your keyholder or the police.
Events the AI marks as actionable go to the monitoring centre with the clip, site and time. An operator checks them, speaks to the intruder through the unit or camera, and follows your response plan.
The operator calls your keyholders, and the police where its licence and local rules allow.
Alerts still go to your own people by app, text or WhatsApp, and anyone can cancel or escalate in the Scopis AI app.
Operators see actionable events, not every detection. The AI filters out shadows, animals and weather first.
ImageDeep coordinates 24/7 monitoring through independent, locally licensed Alarm Receiving Centre (ARC) partners. Each partner provides professional alarm receiving, trained operators, human verification and agreed escalation within its own jurisdiction.
ImageDeep supplies the technology, connects the customer and coordinates the monitoring relationship. Contracting arrangements are agreed according to local regulatory requirements.
Priced per site. Tell us the site, the hours you need covered and how many units or cameras you have, and we'll send a quote — usually the same day.
How the service is delivered
ImageDeep provides the HoundLight hardware and Scopis.ai intelligence platform. Where 24/7 human monitoring is required, we connect customers to an appropriately licensed third-party Alarm Receiving Centre (ARC). The ARC provides operator verification and agreed escalation services, while ImageDeep manages the technology integration and customer relationship.
Customers get ImageDeep's AI technology combined with established local licensed monitoring expertise: the technology and the integration come from ImageDeep, while the monitoring service is delivered and operated by the licensed ARC partner.
ARC monitoring is optional. HoundLight and Scopis.ai can send alerts straight to your own team, with no monitoring partner involved.
ImageDeep can also supply the technology to a licensed ARC, so the ARC can offer AI-enhanced video monitoring to its existing customer base. Customers who need professional alarm receiving and do not have a provider are introduced to an appropriate licensed ARC partner.
Availability depends on a licensed ARC partner being appointed in your country. Where none has been appointed yet, monitoring is not offered there, and ImageDeep will say so before you commit. ImageDeep does not own or operate a monitoring centre in any market.
On-Duty Guard is now part of 24/7 operator monitoring: trained operators, live talk-down through the unit or camera, and keyholder escalation, as one optional add-on.
No. HoundLight and Scopis AI work without it, with alerts going straight to your team. 24/7 operator monitoring is an optional add-on for sites that need a trained operator to respond.
No. Only actionable events go to the operator — people in armed zones during armed hours, or events your team escalates.
Tell us which centre you use and we'll check whether it can receive events from Scopis AI.
Yes. It's set up per site, so you can add it for one site or for a shutdown period.