Remote Concierge
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Solution

Remote Concierge & 24/7 Alarm Receiving

Live guard response without the guard on site. Two-way audio deterrent, alarm verification, and dispatch.

On-site guards are expensive, inconsistent, and can't watch every camera at once. ImageDeep's Remote Concierge replaces physical guards with trained operators who monitor your site remotely, speak to intruders through two-way audio, and verify every alarm before dispatching response — all at a fraction of the cost.

70%
Average guard cost reduction

What's Included

Two-way audio deterrent — operators speak to intruders in real time
Live guard voice response 24/7
Alarm verification before any dispatch
Incident escalation protocols tailored to your site
Coordinated response with local security or police
Replaces on-site guard costs by up to 70%
Full incident recording and chain-of-custody evidence
Integration with existing alarm and access control systems

Why It Matters

Deter intruders instantly

A live voice through speakers stops most intrusions before they escalate

Verify before dispatch

No wasted call-outs. No false alarm penalties

Cover every camera

Operators monitor all feeds simultaneously — no blind spots

Slash guard costs

Replace rotating on-site guards with 24/7 remote coverage

Active Deterrence

Lights. Speaker. Live voice.

ImageDeep uses the camera's own white light / spotlight, siren or strobe, microphone and speaker. When an event is verified, operators can illuminate the scene and speak to the person on site in real time. Works on compatible PTZ, bullet and ImageDeep's proprietary power-efficient off-grid cameras that include two-way audio and deterrent lighting.

  • Live two-way talk-down through the camera
  • Lights / spotlight / siren triggered on verified threat
  • Human verification before anyone is challenged
  • Works off-grid when the camera is 4G + solar
  • No new on-premise server required
Lights
Spotlight / strobe
Siren
On verified threat
Speaker
Live two-way audio
Live talk-down

"You are on camera. Leave the site now. Gardaí have been called."

Talk-down is live and human. Not a pre-recorded "you are being recorded" clip.

Talk-down does not require the cloud

Voice at the fence. Evidence in the cloud.

Deterrence runs on the device. Verification, search and dispatch run on Vigil when the link is up.

Edge / on-device

Lights, siren, and live or local voice can run on the camera or Houndlight unit when connectivity is poor or down.

  • Spotlight, strobe and siren triggered on device
  • Live or local voice talk-down on the speaker
  • Runs with no mains and no broadband

Cloud / Vigil

Human verification, multi-site dashboard, search, reports and dispatch to keyholders — when the network is available.

  • Human verification of alerts (optional upgrade)
  • Multi-site dashboard, search and reports
  • Dispatch to keyholders and evidence packs

Voice at the fence does not wait for a data centre. Operators and evidence use the network when it is available.

Off-Grid Deterrent

No power. No broadband. Still watched — and spoken to.

ImageDeep's proprietary power-efficient hardware ImageDeep's proprietary power-efficient hardware keeps a low-power timeline running 24/7, then switches to full frame rate when a person or vehicle is detected — so there is no PIR blind spot. Pair that hardware with ImageDeep Vigil and a remote farm, construction site, yard, holiday home or solar site gets the same verified talk-down as a wired site.

Construction & plantFarms & outbuildingsHoliday homesWarehouses & yardsTemporary sitesLong perimeters
 Record-only solar cameraSingle CCTV hire towerOn-Duty Guard on ImageDeep off-grid hardware / existing CCTV
CoverageOne cheap viewpointOne tall mastMany solar points + one monitoring brain
DeterrentApp notificationMast + lights + audioLights + siren + LIVE human talk-down at each camera
Power / networkSolar + 4GSolar + 4G on the towerSolar + 4G on each camera
False alarmsHigh if unfilteredFiltered at ARCHuman-verified before talk-down
Best forDIY recordOne obvious site presenceWide / multi-building sites that need intervention, not just height

A tall hire tower is the right choice when the buyer wants one visible mast. On-Duty Guard is the right choice when they need a live human voice at many points — without civils or a crane.

How It Deploys

48-Hour Deployment

We connect to your existing cameras. No new hardware in most cases.

Human Verification

Every alert is checked by a trained operator before it reaches you.

Zero False Alerts

Contractually guaranteed. If we can't deliver, you don't pay.

See It Live on Your Site

Book a 30-minute demo tailored to your environment.