24/7 operator monitoring · optional add-on
HoundLight and Scopis AI work on their own: the AI detects people, warns them off and alerts your team. Want a person watching too? Add 24/7 operator monitoring: a trained operator checks real events, warns intruders live and calls your keyholder or the police.
Events the AI marks as actionable go to the monitoring centre with the clip, site and time. An operator checks them, speaks to the intruder through the unit or camera, and follows your response plan.
The operator calls your keyholders, and the police where its licence and local rules allow.
Alerts still go to your own people by app, text or WhatsApp, and anyone can cancel or escalate in the Scopis AI app.
Operators see actionable events, not every detection. The AI filters out shadows, animals and weather first.
In Hong Kong and Asia-Pacific, ImageDeep's own monitoring centre. In Ireland, the UK, the US and elsewhere, a licensed alarm receiving centre (ARC) in your country that we arrange and connect for you, because alarm monitoring is a licensed activity in most countries: PSA-licensed in Ireland, NSI- or SSAIB-approved in the UK, state-licensed in the US. Either way it is one add-on with one contract from ImageDeep.
Priced per site. Tell us the site, the hours you need covered and how many units or cameras you have, and we'll send a quote — usually the same day.
On-Duty Guard is now part of 24/7 operator monitoring: trained operators, live talk-down through the unit or camera, and keyholder escalation, as one optional add-on.
No. HoundLight and Scopis AI work without it, with alerts going straight to your team. 24/7 operator monitoring is an optional add-on for sites that need a trained operator to respond.
No. Only actionable events go to the operator — people in armed zones during armed hours, or events your team escalates.
Tell us which centre you use and we'll check whether it can receive events from Scopis AI.
Yes. It's set up per site, so you can add it for one site or for a shutdown period.