We don't just watch. We take control.
When something happens on your site, our operators take control — of your cameras, gates, lights, robots and autonomous vehicles — and deal with it. Vigil AI spots it. A trained person takes over. 24/7, anywhere in the world.
Others sell you an AI. We give you the AI and the team.
See. Decide. Take control.
See
Vigil AI watches every camera, sensor, robot and vehicle, and spots unusual activity: loitering, after-hours movement, repeat visits, a vehicle where it shouldn't be, a robot that's stuck.
Decide
A trained operator reviews the situation in seconds, with the AI's summary of what's happening and why it matters.
Take control
The operator takes over whatever is on site and resolves it — then hands control back.
What we take control of
If it can raise an alarm, we can watch it, we can control it.
Cameras
Your cameras become our eyes on site.
What our operators can do
- Pan, tilt and zoom to follow an intruder
- Live talk-down through site speakers
- Trigger floodlights and sirens
Gates, barriers & doors
We open, close and lock down your site remotely.
What our operators can do
- Let in verified deliveries, contractors and emergency services
- Lock down gates and doors during an incident
- Handle intercom calls at unmanned entrances
Unusual activity
Vigil AI learns what's normal on your site and flags what isn't — before it becomes a break-in.
What our operators can do
- Spot loitering, repeat visits and after-hours movement
- Track a vehicle across multiple cameras
- Escalate straight to an operator with the evidence
Security & patrol robots
When a robot finds something, our operator takes the controls.
What our operators can do
- Drive a patrol robot or robot dog to investigate
- Speak to people through the robot
- Send it back on patrol when done
Delivery robots
When a sidewalk robot is stuck, blocked or tampered with, we take over and get it moving.
What our operators can do
- Remotely guide it around obstacles
- Speak to pedestrians and customers
- Recover robots that stop or go off-route
ImageDeep's founder with Tesla's Cybercab — watch this space!
Autonomous vehicles, robotaxis & shuttles
When a driverless vehicle meets something it can't handle, our operator steps in.
What our operators can do
- Give the vehicle a safe route through roadworks or blockages
- Take remote control at low speed to move it to safety
- Talk to passengers and call for help
The vehicle's own systems handle high-speed and emergency manoeuvres; our operators assist and take over at low speed.
Whole sites
One command locks down, lights up or announces across an entire site.
What our operators can do
- Site-wide lockdown or lighting
- Public announcements and evacuation messages
- Coordinate police, keyholders and contractors
Watch a takeover
From alert to resolved, in 85 seconds.
Delivery robot #14 stopped: path blocked by a fallen barrier. Vigil AI flags it.
Operator takes control, reverses 3 metres, routes around the barrier on the footpath.
Robot back on its route. Control handed back. Incident logged.
Illustrative example.
Service levels
Choose how involved we are.
Monitor
We watch 24/7 and tell you what's happening.
Assist
We guide your robots and vehicles, and act on your playbook.
Take control
Our operators take over cameras, gates, robots and vehicles to resolve incidents, then hand back.
Every service runs on your response plan, agreed with you before go-live.
Physical AI is strongest here. We're expanding proven solutions worldwide.
Asia leads the world in Physical AI deployment — driverless trials, delivery robots, autonomous yards. We built our centres where it happens, then expanded the same proven model to Europe and beyond.
We started where Physical AI is being deployed fastest. That field experience — tuning alerts, handling edge cases, taking real control of real robots — now backs every site we protect worldwide.
Follow-the-sun operations: while your sites sleep, our centres are on a day shift. We serve Hong Kong, Southeast Asia, Ireland, the UK and beyond — one team, one standard.
Every site, one portal. Total operational awareness.
One manager can now control all your sites — whether two or 1,000 — from a single portal. AI acts as your Master Facility Manager, watching every site, surfacing what matters, and unlocking efficiencies never seen before.
1 manager
runs 2 or 1,000 sites
24/7
live site visibility
1
Master Facility Manager (AI)
One portal, every site
All your sites on a single dashboard — status, activity and alerts in one view, no toggling between systems.
Gate & door open times
See exactly when each site, gate or door was opened, and for how long — across every location.
Staff entry & exit logs
Track who came and went, and when. Reconcile shifts and flag unexpected access instantly.
Site activity timeline
A chronological feed of events per site — arrivals, openings, alerts — so nothing gets lost.
Early / late-open alerts
Get notified the moment a site opens outside its normal hours, so you can act before it costs you.
Operational efficiency
Spot patterns across sites — idle hours, repeat incidents, slow responses — and fix them.
AI as your Master Facility Manager
One manager can now run all your sites — whether two or 1,000 — with AI acting as a Master Facility Manager that watches every site, flags what matters, and surfaces efficiencies never seen before.
Efficiencies never seen before
One operator overseeing hundreds of sites means headcount stays flat while coverage scales — a step-change in efficiency that legacy guarding and fragmented CCTV simply cannot match.
Awake when your site is asleep
Every shift, in every region, is a full day shift — equally alert, equally staffed.
Across our seven monitoring locations, it is always a normal working day somewhere — so your site is always watched by operators on their natural day shift, fully staffed with a supervisor on the floor. No shift is ever left short-handed or run on off-peak hours.
What happens when an alert comes in
Six steps, from detection to report.
You agree your response plan with us during setup — who we call, in what order, and when.
AI flags activity on your camera
Our AI spots a person or vehicle on your site, day or night.
An operator reviews the live video
A trained operator reviews the live video within 30 seconds and confirms whether it's a real threat.
If real: live talk-down + siren
If real, the operator warns the intruder off through your site speaker, and lights and siren are activated.
Your keyholder list is called in order
The operator calls your keyholder list in order — for example: owner → site manager → second keyholder.
Police contacted if agreed
If agreed in your response plan, police are contacted with a video clip: Gardaí (Ireland), police (UK), or Hong Kong Police (HK).
Written incident report by next morning
You receive a written incident report with timestamped video by 8am the next morning.
Our people
Trained operators. Supervisors on every shift.
40+ trained operators
Across our two centres in Hong Kong and the Philippines.
Screened, vetted & trained
Every operator is security-screened, vetted, and trained on ImageDeep's Vigil verification workflow, with continuous QA and spot-checks on every shift.
Four languages
Operators work in English, Cantonese, Mandarin and Tagalog — so talk-down and keyholder calls land in the right language for your site.
Supervisors on every shift
A duty supervisor is on the floor for every shift, with escalation authority for live incidents.
Your footage and your data
Your footage stays protected, and yours.
Multiple data centres
Video is stored across multiple data centres, depending on your region and contract.
Live video only on alert
Operators in Hong Kong and the Philippines view live video only when an alert is raised — not on a constant watch.
Contract & data-protection safeguards
All operator access is under contract and data-protection safeguards, with audit logging.
From the founder
Niall Dorr, founder, with a Tesla Optimus humanoid robot.
"I've spent 25 years teaching machines to see — from HP's 3D vision systems to computer vision patents. Physical AI is finally leaving the lab. Every robot, vehicle and connected site will need a trained human behind it. That's what we've built Vigil Hub to be."
Niall Dorr
Founder, ImageDeep
Building robots, autonomous fleets or connected devices? Talk to us.
Launch faster without building your own control centre. Tell us what you operate and we'll send a Hub capability brief within 2 working days.